Newgen Software Named a ‘Leader’ in Forrester Wave: Content Platforms Q1 2025

February 3, 2025: Newgen Software, a global leader in AI-enabled digital transformation platforms, has been named a ‘Leader’ in the prestigious Forrester Wave: Content Platforms, Q1 2025 report, authored by Cheryl McKinnon. The report evaluates top content platform providers across 24 criteria, providing valuable insights for technology leaders seeking the best platforms to meet their content management needs.

NewgenONE Shines in Forrester’s Evaluation

Newgen’s NewgenONE Contextual Content Services (its ECM platform) received the highest possible scores in 10 key areas, including metadata, search, content migration, lifecycle management, intelligent data extraction, document generation, and digital process automation. Forrester specifically recognized Newgen for its ongoing innovation strategy, particularly in AI, automation, and app design capabilities, which continue to set the platform apart in the competitive landscape.

According to the Forrester report, “Newgen continues its solid innovation strategy with a focus on AI, automation, and app design capabilities.” The report highlighted the platform’s robust features, particularly for organizations in regulated industries that require content-centric workflows and AI-driven automation with strict governance guardrails.

Tailored Solutions for Regulated Industries

The Forrester report also noted that “Organizations in regulated industries that have a complex set of content-centric workflows and want to explore AI-driven automation with governance guardrails should explore Newgen.” NewgenONE’s core content services, including search, lifecycle management, intelligent document processing, document generation, and app design/development tools, were praised for providing powerful solutions for complex content management challenges.

A Strong Track Record in Content Migration

Another notable feature of NewgenONE is its solid migration tools. The platform’s ability to manage large content repositories and migrate them from legacy ECM systems was also recognized. This, combined with its comprehensive content services and AI capabilities, makes NewgenONE a prime choice for enterprises looking to modernize their content management infrastructure.

Commitment to Innovation and Customer Success

Expressing excitement over the recognition, Runki Goswami, Global Head of Marketing at Newgen Software, said, “We’re thrilled to be named a ‘Leader’ in the content platforms report. To us, this acknowledgment emphasizes the strong endorsement of our dedication to innovation and customer success.”

She further added, “Modern enterprises require more than just document digitization. They need a platform that centralizes content, empowers users with contextual accuracy, automates workflows at scale, and ensures seamless compliance. OmniDocs is equipped to address these needs with ease. With AI and Generative AI at its core, our platform also empowers businesses to move beyond traditional content management, unlocking opportunities for driving innovation and enhancing operational efficiency.”

About Newgen Software

Newgen Software is a global leader in providing an AI-enabled, unified digital transformation platform, which combines native process automation, content services, and communication management capabilities. Enterprises across various industries rely on Newgen’s industry-recognized, low-code application platform to develop and deploy complex, content-driven, and customer-engaging business applications on the cloud. From onboarding and service requests to lending, underwriting, and more, Newgen helps businesses unlock simplicity and agility at scale.

For more details, visit www.newgensoft.com.