Refund Policy

Effective Date: 20 Sep 2024

We want every user to have the best experience on NEX PLAY. However, if you are not satisfied with any premium content or subscription service, our refund policy is outlined below:

1. Refund Eligibility

• Refunds are available for users who have experienced technical issues that prevent them from accessing paid content.
• Refunds are not available for content viewed in its entirety or for subscriptions that have been partially used unless technical issues were experienced.

2. Requesting a Refund

• Refund requests must be submitted within 7 days of the purchase or subscription start date.
• To request a refund, email our support team at [Insert Support Email] with proof of purchase and a description of the issue.

3. Processing Refunds

• Approved refunds will be processed within 10-15 business days using the same payment method used for the purchase.

4. Non-Refundable Services

Subscriptions that offer access to time-sensitive content, live events, or specific one-time purchases are non-refundable after access has been granted.